Privacy Policy

1. Introduction

This Privacy Policy describes how Renwe collects, uses, and protects your information when you use our tourist application (Renwe) available on iOS and Android platforms. By using our App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information (When You Register)

When you create an account, we collect:

• Full name
• Email address
• Phone number
• Password (encrypted and stored securely)

2.2 Location Information

• We request access to your device's location to calculate distances between you and tourist locations
• Location access is optional - the App functions without it, though some distance-based features will be unavailable
• Location data is used only while the App is active and is not stored permanently

2.4 User-Generated Content

• Ratings and reviews of tourist locations, hotels, tour guides, and restaurants
• Likes and preferences for various places
• Tourist house listing requests (see Section 2.5)

2.5 Tourist House Listing Information

When requesting to add a tourist house, we collect:

• Property names (in Kurdish, Arabic, and English)
• Property images
• Location coordinates (latitude and longitude)
• Availability duration
• City information
• Maximum guest capacity
• Pricing information
• Contact phone numbers (1-3 numbers)
• Optional social media links (Facebook, Instagram, Snapchat, TikTok, YouTube)
• Optional email address
• Payment verification documents (FIB payment invoice, account name and number)
• Property type and features
• Currency preference (IQD or USD)

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our App services
• Create and manage user accounts
• Enable rating, reviewing, and liking functionality
• Calculate and display distances to tourist locations
• Process tourist house listing requests
• Send password reset verification codes via email
• Send push notifications about App updates and relevant information
• Improve our App's functionality and user experience
• Verify payment information for tourist house listings
• Track usage analytics (such as contact button interactions) to improve our services
• Monitor for security purposes and prevent abuse

4. Third-Party Services

We use the following third-party services:

• Google Maps: For displaying maps and location services
• OneSignal: For sending push notifications

These services may collect information as described in their respective privacy policies. We do not share your personal data with any other third parties.

6. Data Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties, except:

• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent

7. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal information for as long as:

• Your account remains active
• Necessary to provide our services
• Required by law

Tourist house listing information may be retained longer for business continuity purposes.

9. Your Rights and Choices

You have the right to:

• Access your personal information
• Update or correct your information
• Delete your account and associated data

To exercise these rights, contact us at renwe.app@gmail.com.

10. Account Deletion

You can delete your account at any time through the App settings. Upon deletion:

• Your account information will be permanently removed
• Your ratings and reviews may remain anonymous for App integrity
• Some data may be retained for legal compliance purposes

11. Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through the App or via email. Your continued use of the App after changes constitutes acceptance of the updated policy.

14. Contact Information